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Privacy Policy

Last Updated: March 6, 2026

1. Introduction

JellyFuse (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent services, visit our website at jellyfuse.com, or interact with our communications.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, email address, phone number, business name, and mailing address
• Account Information: Account preferences and service settings
• Business Information: Company details, industry type, and service requirements
• Communication Data: Information you provide when contacting us or using our services

2.2 Information Collected Automatically

• Call Data: Phone numbers, call duration, call recordings, and call transcripts from voice agent interactions
• SMS Data: Phone numbers, message content, delivery status, and timestamps for SMS communications
• Usage Data: Information about how you interact with our services, including feature usage and performance metrics
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and maintaining our AI voice agent services
• Processing and managing your account
• Sending service-related communications, including appointment confirmations, reminders, and updates
• Analyzing call and SMS data to improve service quality and AI performance
• Training and optimizing our AI voice agents
• Responding to customer inquiries and providing support
• Complying with legal obligations and telecommunications regulations
• Detecting and preventing fraud, abuse, or security issues
• Sending marketing communications (only with your explicit prior consent)

4. SMS and Voice Communication

4.1 SMS Consent and Opt-In

JellyFuse will only send SMS messages to individuals who have explicitly and affirmatively opted in to receive them. We do not send SMS messages based on implied consent. Opt-in occurs through one of the following methods:

• Web Form Opt-In: You check a clearly labeled SMS consent checkbox on our contact or booking form at jellyfuse.com before submitting. The checkbox is not pre-checked and requires your active selection.
• Verbal Opt-In: You affirmatively agree during an inbound call when our AI voice agent explicitly asks for your consent to send an SMS follow-up. No SMS is sent without your agreement.

Consent to receive SMS messages is never a condition of purchasing or receiving our services.

4.2 Opt-Out

You can opt out of receiving SMS messages at any time by:

• Replying “STOP” to any SMS message you receive from us
• Contacting us directly at info@jellyfuse.com
• Requesting removal via our website contact form

Upon receiving a STOP request, we will cease all SMS communications and send a single confirmation message. Opting out will not affect your ability to receive our core services.

4.3 Message Frequency and Charges

Message frequency varies based on your usage and interactions with JellyFuse. Standard message and data rates may apply as determined by your mobile carrier. JellyFuse is not responsible for any carrier charges incurred.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

5.1 Service Providers

• Telecommunications Partners: Including Twilio and other providers who enable our voice and SMS services
• Cloud Services: Hosting and data storage providers
• Analytics Providers: To help us understand service usage and improve performance

5.2 Business Transfers

If JellyFuse is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information when required by law, court order, or to:

• Comply with legal processes
• Protect our rights, property, or safety
• Prevent fraud or abuse
• Respond to government requests

5.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (including telecommunications regulations requiring call record retention)
• Resolve disputes and enforce agreements
• Improve our AI voice agents through analysis and training

Call recordings and transcripts are typically retained for up to 2 years unless required by law to be kept longer or you request deletion.

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication protocols
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Opt-Out: Opt out of marketing communications at any time
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, contact us at info@jellyfuse.com.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the “Last Updated” date
• Sending you a notification via email or SMS (for significant changes)

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

JellyFuse
Email: info@jellyfuse.com
Website: https://jellyfuse.com
Phone: Available upon request

By using JellyFuse’s services, you acknowledge that you have read and understood this Privacy Policy.